Some of the things we do:
Provide desktop and workstation support for faculty, graduate students, and staff. Including:
Installation and setup of new systems. Includes data transfer from existing systems, securing systems against network intrusion, and software installation.
Complete troubleshooting including break-fix repair on Dell systems.
Data recovery services (limited - we cannot recover data from physically damaged drives).
Virus infection and security breach recovery, including complete system rebuilds and data recovery where necessary.
Complete Unix/Linux workstation setup and installation.
Provide on-going Unix/Linux workstation administration and maintenance including data backup.
Provide assistance for Unix cluster administration.
Maintain the College's web server hosting a number of virtual web sites. Including those for research groups, students groups, faculty, and departments.
Maintain data storage and backup facilities for faculty, staff and research groups. This provides individual and shared network storage for faculty, staff, departments and research groups. Faculty can use this to easily access data produced in their labs from anywhere.
Maintain the College's email services (POP, webmail, and Exchange), College's list-serves, directory services, and SPAM and virus filters. These are available for College of Engineering faculty and staff
Large format printing for posters and presentations.
Maintain and assist with departmental PC labs.
Provide A/V support for classrooms in the engineering complex (overhead projectors, presentation projectors, DVD players and VCR's).
Provide general use Unix/Linux system that allow students to use Matlab, Maple, Ansys, and Tecplot remotely.
Network troubleshooting and support including; network addresses, problem resolution, patch cables, and connection services in several Engineering buildings.
Provide recommendations for faculty, students, and staff looking to purchase PC's (both departmental and personal).
Presentations on various topics to Engineering classes as requested.
Provide software license managers and application hosting for departmental software including: Mentor Graphics, Sysnoise, Comsol, Aspen. (Access to this software is at the discretion of the department or faculty member who owns the software.)